Answers are hard to find
Answer customer questionsbefore they become tickets.
Kotael turns your knowledge base into source-backed answers across AI search and agent workflows. Resolve more questions before they reach your support inbox, then use real conversations to close knowledge gaps.
Launch in as little as one day
Double your self-service resolution rate
Keep your knowledge automatically in sync
Publish only on approved domains
Improve with answer analytics
Does this sound familiar?
Repeat questions pile up
Your team answers the same questions over and over
Knowledge gaps stay hidden
Unresolved questions never improve the next answer
Turn every question into a better next answer.
Answer in natural language
Suggest likely questions and generate source-backed answers from your knowledge base.
Help agents respond faster
Draft replies using your approved knowledge and past responses.
Close knowledge gaps
Use answer analytics and support conversations to surface missing content and recommend improvements.
Find it. Answer it.Resolve it. Improve it.
Bring customer self-service, email support, and knowledge improvement into one workflow.
Suggests questions as customers type and returns source-backed answers from your knowledge base.
AI SEARCH
How can we help?
Carries context across the conversation and guides customers from an answer to the right next action.
Reply directly by email, with AI drafts grounded in your knowledge base and past responses.
Turns unanswered questions, negative feedback, and support requests into recommended knowledge updates.
Everything you need to answer, support, and improve—in one workspace.
Run search, conversations, support requests, analytics, and knowledge improvements without stitching together separate tools.
Knowledge base
Keep URLs, files, and hand-authored FAQs organized and in sync.
AI search
Turn natural-language questions into source-backed answers.
AI chatbot
Resolve questions in conversation and hand off anything unresolved.
AI agent
Branch to the right answer, next step, or human handoff based on context.
Support inbox
Manage intake, status, and email replies in one place.
Answer analytics
Track questions, answers, sources, feedback, and unanswered queries.
Reports
See question volume, search terms, and customer feedback.
Knowledge gaps
Find missing content from unanswered questions, negative feedback, and support requests.
Events
Define and measure the customer actions that show impact.
Customer data
Connect customer attributes to answer sessions securely.
Plans that scale with your support operation.
- 7-day free trial
- No setup fee
- Billed monthly
Starter
$349/month
For teams starting with one website- Sites
- 1
- AI answers
- 5,000/month
- Knowledge
- 500 pages
- URLs
- 200
- AI generations (reply drafts, improvement suggestions, and more)
- 500/month
- Admin users
- Unlimited
Growth
$999/month
For teams supporting customers across multiple sites- Sites
- 5
- AI answers
- 20,000/month
- Knowledge
- 2,000 pages
- URLs
- 1,000
- AI generations (reply drafts, improvement suggestions, and more)
- 2,000/month
- Admin users
- Unlimited
Enterprise
$1,999/month
For organizations unifying high-volume customer support- Sites
- 10
- AI answers
- 50,000/month
- Knowledge
- 5,000 pages
- URLs
- 2,000
- AI generations (reply drafts, improvement suggestions, and more)
- 5,000/month
- Admin users
- Unlimited
Additional AI answers are $49 per 2,000. Prices shown in USD, billed monthly. Taxes may apply.
Add-on
Ask about live chatAdd live chat when you need a human handoff. Pricing is tailored to your support volume and workflow.
Frequently asked questions
Kotael is built for customer support teams at ecommerce companies, SaaS businesses, manufacturers, and other organizations that answer the same questions on their website. It brings existing FAQs, web pages, and PDFs into one workflow for answers, human handoff, and ongoing knowledge improvement.
AI search helps visitors find a direct answer. The AI chatbot gathers context in a conversation. The AI agent branches to an answer, next step, or handoff based on the question and conditions. All three can use the same knowledge base, so you can choose by site and use case.
Add a URL or document and install the embed script to get started. Use the 7-day free trial to test Kotael with your own website and knowledge.
Kotael searches the knowledge base you provide and shows sources with its answers. If it cannot find strong enough support, it does not force an answer; it sends the visitor to your support path instead.
Yes. You can send unanswered questions to an existing contact or support page. If you use Kotael’s support form, it carries the question into the support inbox, where your team can manage status and reply by email.
Kotael is not designed to answer freely from general AI knowledge when there is no FAQ, webpage, or document to support the answer. It is also not intended to fully automate decisions that require professional review, such as contract approvals or diagnoses.
Every plan includes the knowledge base, AI search, AI chatbot, AI agent, support inbox, answer analytics, reports, and tools for closing knowledge gaps. Limits for websites, AI answers, knowledge pages, URLs, and AI generations vary by plan. Live chat is available as an add-on.
See how Kotael works with your knowledge.
Book a demo to see source-backed answers, human handoff, and knowledge improvement in one connected workflow.